FAQs
Questions about Hellanancylemon?
Fast answers to your top questions about our lemon vibrators, clitoral toys, and service. Need more help? Email [email protected] — we reply same day.
Shipping & delivery
How discreet is your shipping?
Plain unmarked box, no logos or brand names visible. Return address shows our parent company only. Customs labels are fully confidential for peace of mind.
How fast do you ship?
Standard US shipping is 2–4 business days, free on all orders. Express (1–2 days) available at checkout. International orders ship in 5–10 days with duties included.
Do you ship worldwide?
Yes — Canada, UK, Australia, and the EU. We pay all duties upfront so you never face surprise charges at delivery.
Returns & warranty
What is the return policy?
30 days for a full refund, with free return shipping included. We accept returns even if the product has been used. Returned items are recycled responsibly.
How long is the warranty?
Two years on every device, covering motor failure, battery issues, and material defects. Replacements and repairs ship free.
What if my order arrives damaged?
Email [email protected] with a photo and order details. We send a replacement the same day, with a prepaid return label.
Materials & safety
What materials are used?
FDA-registered medical-grade platinum-cured silicone, polycarbonate interior, lithium-ion battery. All products are phthalate-free, BPA-free, and latex-free.
Are your toys waterproof?
Yes — IPX7 rated, fully submersible to 1 meter for 30 minutes. Safe for showers, baths, and any wet play.
How quiet are the vibrations?
33–48 dB depending on intensity level — quieter than soft conversation. Verified by an independent audiology lab.
Using your toys
How long does a charge last?
Up to 120 minutes per full charge, depending on intensity setting. Full charge takes 90 minutes via the included USB-C magnetic base.
How do I clean it?
Rinse with warm water, use a drop of mild soap, and pat dry. Full care instructions on our [Care & Cleaning](/care) page.
Can I take it while traveling?
Absolutely — TSA-approved, includes a discreet silk pouch, and has a travel lock (hold power for 5 seconds) to prevent accidental activation.
Don't see your question? Email [email protected] — we respond daily and add new FAQs based on customer feedback.